Terms & Conditions
Last updated: 17 August 2026
1. About these terms
These Terms & Conditions govern your use of the PassOn app and services. By creating an account or using PassOn, you agree to these terms. If you do not agree, please do not use the app. PassOn is a peer-to-peer marketplace for buying and selling pre-loved items. In these documents, "PassOn", "we", "us" and "our" refer to the operator of the PassOn app; "you" and "your" refer to you as a user of the app.
2. Your account
You must be at least 18 years old to use PassOn. You are responsible for keeping your login details secure and for all activity under your account. Provide accurate information and keep it up to date. We may suspend or close accounts that break these terms or our community rules.
3. Buying and selling
PassOn is a venue that connects buyers and sellers — the contract of sale is between the buyer and the seller directly. Sellers are responsible for describing items accurately, honouring their listings, and posting sold items promptly. Buyers are responsible for paying for items they order. Items must be your own and lawful to sell.
4. Fees and payments
Payments are processed by our payment provider (Stripe). Any buyer protection fees, seller fees or shipping charges are shown before you confirm. Seller proceeds are held and released to your PassOn balance after delivery is confirmed (or after a hold period), and can then be withdrawn. We may change our fees with notice.
5. Shipping and delivery
Shipping is arranged through our integrated carriers. Sellers must post items within 7 days of a sale; if an item is not posted within that window, the order is cancelled and the buyer is refunded. Once posted, buyers should confirm their order is okay once it is delivered. If they don't, the seller is automatically paid 3 days after delivery (14 days for business accounts).
6. Buyer & seller protection
If a parcel is not confirmed delivered within 30 days of being posted, it is treated as lost: the buyer is refunded and the seller is protected. Returns and disputes are handled through the app. Protection is provided on the terms in force at the time of the order and may be subject to conditions.
7. Prohibited items and conduct
You must not list counterfeit, stolen, unsafe, or otherwise prohibited items, and must not use PassOn for anything unlawful, abusive, fraudulent, or infringing. You must not harass other users, post offensive content, or attempt to bypass the platform for payments. We may remove listings and take action on accounts that break these rules. For examples of what may never be listed, see the "Prohibited items" list.
8. Your content
You retain ownership of the photos and text you post. By posting, you grant PassOn a licence to host and display that content in order to operate the service. You are responsible for the content you upload and confirm you have the right to share it.
9. Liability
PassOn provides the marketplace "as is". To the extent permitted by law, we are not liable for the acts of buyers or sellers, for items themselves, or for indirect or unforeseeable losses. Nothing in these terms excludes liability that cannot be excluded under law, including your statutory rights as a consumer.
10. Changes and contact
We may update these terms from time to time; the "last updated" date shows when. Continued use after changes means you accept them. Questions? Contact us through the Help Centre in the app.
11. How we contact you — beware of scams
PassOn will never contact you outside of the app or our website. We will not phone, text, email, or message you on any other platform to ask for payment, passwords, card details, verification codes or account access. If someone contacts you off-platform claiming to be PassOn, treat it as a scam: do not respond or share any details, and report it to us through the Help Centre in the app.